予想通り?それとも意外?「CAはどんな性格の人が多い?」

皆様、こんにちは。外資系航空会社に勤務している、もんめです。本日も質問を頂きました。「CAはどんな性格の方が多いですか?」にお答えします。CAと一括りにして、「CAはこのような性格です」と言い切るのは難しいです。そこで今回は私の周りにいるCAの性格をみて、共通しているなと思った部分を紹介したいと思います。

■喜ぶ姿がみたい「サービス精神が旺盛」

機内の中、プライベートに関わらず、サービス精神が旺盛なCAが多いと感じます。私の周りのCAは仕事以外の時間でも、友人や家族、恋人の為に何かをしてあげたいと常に考えて行動しています。

例えば、ビザの申請に一緒に行ったCAの友人は待ち時間が長くなる事を予想して、手作りのおにぎりと緑茶を私の分まで用意してくれていました。また、違うCAの友人は、私が「家にあるマスクがなくなりそう」と呟いた事を覚えてくれており、繰り返し使えるようにと、布製の洗えるマスクを私の分まで注文してくれていました。

仕事柄なのか、私達は人が話す事をよく覚えています笑。それに加え、何か人の為にしてあげたいという気持ちがプライベートでも働いて、ついサービス精神が旺盛になってしまいます。相手が幸せな気持ちになってくれれば、自分も幸せになりますよね?

■お1人様もへっちゃら「1人の時間が好き」

CAは1人の時間を過ごすのが好きです。ステイ先ではCA同士で集まり、皆で観光や食事を楽しむ事もあります。しかし割合からすると、実は1人でステイ時間を過ごす事の方が多いです。その事からか1人の時間を楽しむ事を覚えてしまいます笑。

私自身も1人で過ごす時間はとても大切だと思っています。CAになる前は、レストランやカラオケなど1人で入りづらい場所に躊躇して入る事が出来ませんでした。ところが今は躊躇なくサッと入れてしまいます、慣れって怖いですね笑。私の周りでもお菓子作りやカフェ巡り、ジムに通うなど「1人で趣味を楽しむ時間は絶対に必要!」と話しているCAがとても多いです。

逆に1人の時間がない場合、ストレスが溜まってしまうCAも多いです笑 でも勘違いしないでください。人と集まって何かを一緒にするのも大好きです。ただ1人の時間が適度に必要なのです。

■初対面でもう仲良くなれる?「コミュニケーション能力が高い」

CAは仕事柄、初対面の人と簡単に打ち解ける事ができます。機内の中でお会いするお客様はほとんど初対面の方です。また、一緒に仕事をするCAもフライト毎に異なるため、連日初対面のCAと何時間も仕事をする事もよくあります。その時に大事なのはコミュニケーション能力です。そのような環境の中で、短時間の間に相手の事を理解して、その方にあった接し方で接する事はCAとしてとても大切だと思います。

またプライベートでも友人が知り合いを連れてきて一緒に遊ぶこともよくあります。その時も抵抗なく、初対面の人と打ち解けてしまう方が多いです。

■急な変更も慣れのもの「柔軟性がある」

CAは、急なスケジュールの変更や環境の変化に戸惑う事なく、すぐに順応する事ができます。CAの仕事では、マニュアルや機内サービスの内容が頻繁に更新されます。その為、常に新しい情報を確認し、知識を身につけておく必要があります。また、乗務する飛行機や行先が当日に変わる事もよくあります。その事から、日常的に急な変更に驚くことなく、臨機応変に行動ができるようになります。

また、国際路線では様々な国籍のお客様やCAがいる為、文化の違いを感じることも時々あります。その際に「自分の国の文化はこう!」と主張するのではなく、その都度相手の文化を学んで、理解することをCAは大切にしています。私が思う限り、様々な場面で柔軟性を駆使して、常に新しいことを学んでいるCAが多いです。

以上、今回は「CAはどのような性格の方が多いですか?」にお答えしました。

CAトークでは皆様からのご質問を募集しております。質問ページから遠慮なくご質問下さい。

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